SOP · RACI · Handoffs
Owner knowledge translated into step-by-step processes — roles, checklists, decision points, handoffs. The kind of document a new hire can run on day one.
Why it matters
Deliverables
Branded assets delivered into your own workspace. You keep, edit and extend everything.
Method
A recorded working session where you walk through the process the way you actually do it, including the shortcuts and the exceptions.
We write the first version as numbered steps with owners, triggers, SLAs and decision logic, and flag every gap we could not resolve from the session.
You or a team member runs a live job against the draft. Anything that breaks gets rewritten before delivery — a document nobody can follow is not a deliverable.
Final branded PDF and editable Doc, plus a recorded walkthrough so the team can run it without you translating.
Pricing
No hourly billing and no open-ended retainer. Full breakdown on the pricing page.
FAQ
A KSP SOP includes the trigger that starts the process, the owner of each step, an SLA where timing matters, the numbered steps themselves, decision logic written as if/then rules, the handoff at the end of each step and a RACI matrix for the process as a whole.
A Single SOP Build is $147 for one complete process documented end to end. Three SOPs are included in the $597 Operations Starter Pack alongside the audit and a client tracker.
Start with the process that either touches money or breaks most often — usually lead intake to proposal, or job scheduling to invoice. The free Ops Clarity Call will tell you which one applies to your business.
Yes. Every SOP is delivered as a branded PDF and an editable Google Doc in your own drive. There is no platform to stay subscribed to and nothing is locked behind KSP.
Related
One home for every process, policy, template and asset. Searchable, versioned and structured so the business stops living in the owner's head.
Audit · Friction map · Priority fix listAn honest read of what is broken: bottlenecks, missing documentation, dropped handoffs and repeated manual work. You leave with a prioritized fix list, not a 40-page deck nobody opens.
Next move
No pitch and no slides. Tell us the part of the business that frustrates you most and you get a straight answer on what to fix first.
